If you wish to return an item, you can do this quickly and easily by logging on to your account.
Once you have logged on to your account, select ‘orders’ from the menu bar. Find the product you wish to return and enter the return reason. Lastly, click ‘return’ and a Returns Merchandise Authorisation number (RMA) will automatically be generated on screen. Please make a note of the RMA number, as you will need to write this on the returns form (enclosed in your original parcel).
We offer free returns on non sale items within the UK via our courier DHL. Book a free collection with DHL, by calling +44 (0)844 248 0844 or visiting dhl.com. Please follow the returns information enclosed in your original parcel. Please affix the returns label directly on to the parcel. All items to be returned need to be sent back to us in their original packaging with the tags attached.
You have 14 days upon receipt of the item to request a return online and send the item back to us.
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email firstname.lastname@example.org if you would prefer to do this and send your purchase to the following address:
Returns, Kingdom of Origin, The Honeycombes, Little End, Bruntingthorpe, Leicestershire, LE17 5QJ
When returning your item, where possible, you should use the same box you received the item in. There is an extra seal on the front of the box which allows it to be reused.
All items being returned are subject to inspection and provided the item is received with the original tags attached, clean and unworn and in re-saleable condition, you will receive a full refund for the item, excluding the cost of the original postage.
Please allow up to 7 days for us to process returns, although we aim to do this for you as soon as we can.
We will refund you using the same payment method you used to pay. Please allow up to 14 days for this to reach your account.
If you live outside the UK and would like to return an item, you will have 30 days to return the item to us and are responsible for all return postage and taxes if applicable.